The genesis of the project
Before outsourcing, Proxiserve 1 faced significant challenges in managing sales opportunities. By collaborating with Tersea 2 and hipto 3 , they were able to transform these challenges into opportunities. Outsourcing has improved the capacity to process sales opportunities, improved the sales pitch to better guide customers, and accelerated the volume of sales operations.
1Proxiserve: service company specializing in housing and energy transition
2Tersea: outsourcing of call centers and customer relations
3hipto: leader in hot lead generation
Device and customer journey
Antoine Gueville explained how Proxiserve implemented an innovative algeria telemarketing data system to adapt to the needs of their customers. This system allows them to expand the capture of prospects, process business opportunities in real time and ensure a seamless customer journey. The process begins with the capture of the lead via an online form, followed by the qualification of the request by an advisor, the commercial proposal, a technical visit, and finally the conclusion of the sale.
Collaboration and performance
The collaboration between hipto, Tersea and Proxiserve is based on precise targeting criteria and a rigorous methodology to guarantee the quality of hot leads. Leads are transferred in real time to Proxiserve via an API, allowing for maximum responsiveness. Campaign performance is monitored in real time, allowing for continuous adjustments to optimize results.
Performance keys
The success of this collaboration is based on several performance keys: recruitment and ongoing training of advisors, real-time monitoring of KPIs, team management and motivation, attractive compensation, and customer involvement. By recruiting experienced advisors and providing ongoing training, Tersea and hipto maintain a high level of performance and customer satisfaction.
