Selecting the right tools is essential for executing a high-performing WhatsApp marketing strategy that will give you the best possible return on investment (ROI).
In this post, we’ll look at 7 of the best alternatives to Haptik that you can use, such as — DelightChat, Verloop, Kapture CRM, Wati, Trengo, Business on Bot, and Yellow AI.
What is Haptik?
Haptik is an AI-based conversational platform that helps cambodia mobile phone number list you implement chat bots on websites, mobile apps, and messaging channels. Their features cater to industries like retail and e-commerce, financial services, travel and hospitality, and telecom. It offers a voice-enabled W that works as a shopping assistant answering FAQs, helping with transactions and order tracking.
Pricing:
Pricing is given through a custom quote based on your requirements. For that, you'll have to get in touch with their sales team or book a demo.
Pros:
You can setup one-time or recurring bulk campaigns.
You can add a frictionless 3-click UPI payment experience on WhatsApp using Haptik.
It provides a chatbot to respond to follow-up queries on WhatsApp. Product recommendations can be sent directly on WhatsApp.
It offers a hybrid of translation & custom native language. You can choose from Hindi, Spanish, Tamil, Gujarati, Hinglish & many other languages.
Cons:
Pricing is not available upfront. It can take time to judge whether it fits your budget or not. The pricing would likely not suit an SMB.
Conversational flows can be rigid and difficult to change to suit a particular use case.
To perform minor tasks like editing or adding/designing flows, copies changes you'll have to get in touch with the customer success team & can't be done on your own.
Top 7 Haptik alternatives for your business
DelightChat
Verloop
Trengo
Kapture CRM
WATI
BusinessOnBot
Yellow AI
DelightChat: Manage WhatsApp Support + Marketing
DelightChat
DelightChat is an Omnichannel Helpdesk + WhatsApp Marketing Software built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
Get Official WhatsApp API access with free Green Tick application.
Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen. No need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like WooCommerce.
Sign up today for free!
Verloop
Verloop is an automation platform that offers customer support and engagement. It provides omnichannel support on the website, in-app, WhatsApp, Facebook Messenger, Instagram, Viber, and more.
Main features include acquiring leads through chatbots, engaging customers with conversation AI, multilingual bots, syncing data and automated workflows, a dashboard for detailed insights, automated flows such as abandoned cart sequence, & much more.
Pricing:
Pricing information is not available on their website & hence you'll need to contact them directly to talk about it.
Pros:
It allows you to integrate your own inbuilt CRM with Verloop which helps in generating more leads. Integration with Zapier and CRMs make it easy to get the leads' info from your chats to other tools.
You can design a bot to automatically greet website visitors and qualify them as a lead, and if needed design triggers for your team to take over the conversation.
Cons:
Adding quick response and configuring chat transfer based on the agents' regions can take some time.
Analytics are basic and not enough to drive key marketing insights.
The user interface has a learning curve and it's not aesthetically very pleasing that can make customer support a tad bit boring.
There's no mobile app to stay connected to customers on the go.
Pricing is not displayed upfront.
Trengo
Trengo is a tool that provides a multi-channel inbox that collates the messages from different channels like Email, Twitter, WhatsApp, etc. into one inbox. It also helps you set up chatbots that work via WhatsApp, LiveChat, Messenger & Telegram.
Pricing:
All paid plans give you unlimited conversations. The paid plan starts from $18 per agent/month & 5 communication channels. The Scale plan for $29 per agent/month gives you 50 communication channels and additional features like stats and API. For $40 per agent/month, you get unlimited communication channels and IVR menus.
You can take a 14-day free trial. No credit card is required.
Pros:
Customer support is based in Europe and hence available for people worldwide since the timezone overlaps with most of the countries.
It integrates well with various third-party systems such as Shopify, Salesforce, HubSpot, Magento, WeChat, Instagram, ExactOnline, etc.
Using Trengo, you can create a knowledge base that can be accessed by customers as well as service agents. This helps in the quick resolution of queries and leads to fewer tickets.
Cons:
Checking the history of closed tickets that are opened again by a customer is not intuitive and leads to a loss of context which frustrates both the customer and the service agent.
It doesn't have AI capabilities to keep improving the automated chat flow based on insights it gains from past interactions with customers.
Automating conversations is charged extra and not part of the plan. This can make budgeting & billing a bit complicated.
Read on: Learn about the best Trengo alternatives for your business.
Kapture CRM
Kapture CRM is a tool for customer service & sales teams to help them keep in touch with customers & resolve their queries. Main features include auto assigning tickets, chat history, call recording, custom permissions, and an analytic dashboard. It also provides a self-service portal & AI-based chat.
Pricing:
Cheapest pricing plan is $35 per user/month & has limited features. The second plan is for $50 per user/month and gives you features like custom API, reports, chats, and 24/7 support. The Enterprise plan starts from $90 per user/month.
Kapture CRM offers a 30-day free trial. No credit card is required.
Pros:
There's a 24/7 support team to help you get unstuck and overcome any issues you might be facing.
You can create custom reports and configure your analytics dashboard to show the metrics that matter to you.
You can integrate the tool with your logistics partners to see the product status (in transit/delivered) without leaving the Kapture CRM tool.
Cons:
It can get pretty expensive for small and medium-sized companies that don't need complicated features.
The UI/UX is not very intuitive making the tool difficult to use without demos.
It lacks chat templates and workflow templates that would be useful to get started.
WATI
