Mapping services and review sites

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Follow the shopping mall rating on specialized review sites and mapping services.

The vast majority of people will read reviews about any establishment before visiting it, including a shopping mall, to understand whether it is worth spending time on it or not. If you do not monitor the reputation there, you will lose a lot of potential customers.

How to organize work on mapping services and review portals?

First of all, you need to create a shopping mall card and keep it up to date: photos, opening hours, location, phone number, links to the website and social networks, information about promotions or events.

Compensate for negativity with positivity. Human psychology pastors in the us email database is such that most users post negative reviews, because if everything is fine with them, there is no desire to write about it. But if you don’t like something, you need to tell everyone about it and write on all possible platforms.

To neutralize, it is necessary to respond to reviews from the official representative of the shopping center and try to objectively solve the problems of visitors. This will be a plus for both the person who left the review and for other users who will go to maps or review sites and see that requests are not ignored.


Encourage users to leave reviews about the shopping mall to maintain a positive background, for example, give a compliment from the shopping mall for a review.
Place stickers with QR codes on geolocation services to quickly post a review using your smartphone.
Write on your website or social networks that it is important for you to hear the opinions of visitors and ask them to tell you about their experience of visiting.
Work with tenants so that they also ask users to leave a review after a purchase.

Overall, this is an important part of developing a loyalty program, which should cover all the nuances of interaction with visitors.