expect the highest

[suchonak.a.ni.z]

A study done by the capgemini research institute found that a third of utilities are exploring generative ai for customer serviceopens in a new window.

For energy and utilities companies, the “relationship” in customer relationship management (crm) is everything. Improving customer service to build better relationships is a responsibility for the entire organization. Customers quality of service, which is impacted by contact center engagements, utilities field service management, and always-on resource availability.

Generative ai can help with all of that. It offers low-cost, personalized chinese overseas europe data service for customers. It helps crews work safer and more efficiently. Ai can also speed up service restoration and improve communications for outages.

Overcoming obstacles for generative ai in energy and utilities
change can be tough, and adopting generative ai is no different. Though idc said it expects the industry will start using generative ai more, capgemini found that 41% of these companies are choosing to wait and seeopens in a new window how things go with this technology before they decide to use it.