4. Rely on a technological platform to track responses
Specialized platforms, such as Auronix Chat , allow you to carry out highly el salvador whatsapp number data 5 million personalized mass messaging actions, or respond to conversations, being able to track interactions to provide customer service (SAC) that truly solves consumer needs. .
This way, interactions will be more fluid and you will be able to promptly resolve your audience's needs, improving their experience with the brand. This leads to a better customer experience, greater loyalty and, therefore, an increase in business profitability.
When customers know exactly what the status of their online purchases is, they feel more at ease and satisfied.
In this regard, text messages, RCS and WhatsApp, among others, are ideal for informing consumers about the status of their order, allowing them to track their purchases, find out the status of a particular request, etc. In addition, when you incorporate chatbots into these channels you can offer 24/7 support. , automating various routine or repetitive processes.
