How to use conversational AI in sales

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Another great solution is voice assistants, which help blind or visually impaired people better navigate content through personalized interactions with voice recognition and voice response.

This way, companies connect with more people while reducing operating costs. They also optimize the customer journey and purchasing experience by offering personalized experiences without having to expand their sales force.

24/7 Customer Support
Conversational artificial intelligence tools never stop. They can gambling data brazil serve customers and users at any time, and typically at no additional cost. This allows companies to serve their prospects outside of business hours.

Having a customer support channel available at any time provides better customer experiences and increases sales opportunities. Studies by Atento , a multinational company dedicated to business optimization and customer experience, reveal that in Mexico, the implementation of chatbots for customer support with virtual agents has increased by 60% and that customer satisfaction with this type of AI tool is 95%.

Automated digital customer service channels provide immediate responses to many user questions and requests, including general product information, chat conversations to resolve usage issues, and account management guides.

For example, Zoom uses a conversational intelligence chatbot for basic customer interactions, such as changing a service plan or providing product information. This chatbot is always available, even when human agents are not working. This way, the company strengthens its relationship with potential and current customers because they receive accurate answers instantly, which greatly improves their experience. The end result: more revenue for the company.