It is essential to correctly manage
Posted: Sat Dec 07, 2024 10:04 am
How customer communication is transforming the logistics industry
Faced with the need to adopt social distancing measures
to contain the spread of COVID-19, many companies were
forced to accelerate their digital transformation processes, which made e-commerce the main way for brands to continue selling.
In fact, according to the COVID-19 and e-commerce study, prepared by the denmark whatsapp number data 5 million United Nations Conference on Trade and Development (UNCTAD) together with other organizations, it was determined that online purchases have increased by up to 10% during the health crisis, in most product categories.
However, for this modality to produce the expected results, the shipping of the products, a key part of the customer experience. In this sense, logistics and parcel companies have acquired a key role considering the drop in face-to-face sales due to social distancing measures. And although the shipping of packages had already been on the rise in recent years, demand has currently increased considering that this type of companies play a key role in providing a good customer experience , something that is decisive for the success of any business.
Faced with the need to adopt social distancing measures
to contain the spread of COVID-19, many companies were
forced to accelerate their digital transformation processes, which made e-commerce the main way for brands to continue selling.
In fact, according to the COVID-19 and e-commerce study, prepared by the denmark whatsapp number data 5 million United Nations Conference on Trade and Development (UNCTAD) together with other organizations, it was determined that online purchases have increased by up to 10% during the health crisis, in most product categories.
However, for this modality to produce the expected results, the shipping of the products, a key part of the customer experience. In this sense, logistics and parcel companies have acquired a key role considering the drop in face-to-face sales due to social distancing measures. And although the shipping of packages had already been on the rise in recent years, demand has currently increased considering that this type of companies play a key role in providing a good customer experience , something that is decisive for the success of any business.