segment your audience

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Example: “How do you use our product or service?”

5. Demographics: Collect background information to better .

Example: “Where are you located?”

6. Psychographics: Explore the attitudes and behaviors of your customers.

Example: “How much does field service sustainability matter to you?“

7. Satisfaction scale: Quantify satisfaction levels based on recent chinese malaysia data service or overall experience with your company.

Example: “On a scale from 1 to 10, with 10 being the best and 1 being the worst, how satisfied were you with your contact center experience today?”

8. Write-in: This is an opportunity for you to ask specific questions and gain a bit more context. Customers can express their thoughts freely and provide information you may not gather using other formats.

Example: “In your own words, what has your experience been like with our products?”