How to use a chatbot in Mexico
Posted: Sat Dec 07, 2024 10:56 am
5. Deliver the right message for each stage of the buying journey
Each customer is at a specific stage of the purchasing journey, so companies must approach each one depending on the stage they are in:
Discovery – Here, a consumer has just noticed a problem or need. In the first list of el salvador whatsapp phone numbers few days of the event, you can send general information about promotions or discounts to spark that interest.
Consideration . Here, the customer is already evaluating various options to acquire the solution they need. Therefore, at this stage it is necessary to appeal to the brand attributes and the benefits of the product or service.
Decision . The customer is ready to opt for an alternative, so it will be necessary to appeal to exclusive benefits to encourage the purchase.
In short, omnichannel is a challenge for companies, but it is a strategy that helps meet customer expectations , especially during promotional periods such as Buen Fin.
Therefore, a communication platform to manage your communications represents a strategic tool for organizations. With Auronix Chat , you can manage various communication channels under a single interface, centralizing information and improving customer experience, the basis for increasing sales.
Each customer is at a specific stage of the purchasing journey, so companies must approach each one depending on the stage they are in:
Discovery – Here, a consumer has just noticed a problem or need. In the first list of el salvador whatsapp phone numbers few days of the event, you can send general information about promotions or discounts to spark that interest.
Consideration . Here, the customer is already evaluating various options to acquire the solution they need. Therefore, at this stage it is necessary to appeal to the brand attributes and the benefits of the product or service.
Decision . The customer is ready to opt for an alternative, so it will be necessary to appeal to exclusive benefits to encourage the purchase.
In short, omnichannel is a challenge for companies, but it is a strategy that helps meet customer expectations , especially during promotional periods such as Buen Fin.
Therefore, a communication platform to manage your communications represents a strategic tool for organizations. With Auronix Chat , you can manage various communication channels under a single interface, centralizing information and improving customer experience, the basis for increasing sales.