Next up comes the security of your chatbot

[mouakter11]

Did you know in 2020, there were a total of 304 million ransomware attacks worldwide? Well, cybersecurity is very important. You have to ensure with the chatbot building team about the measures they are going to take to make the chatbot safe for users. Cyber security is very important for your business. Because it might hamper you both financially as well as in terms of brand reputation in the market. While one might recover from financial loss, it is hard for a business to recover from the absolute loss of reputation.

Creating a chatbot persona to suit your customer
It is important to know your customers so that you can give your chatbot a similar persona. If you know your customers’ profile well, you can create a chatbot that delivers a great experience to your customers. Your user persona tells you everything about your customers. What they do, their interests, the problems they face, their conversational tone, their vocabulary etc.

Now, here comes the most important thing about your Chatbot. How advertising data do you know which questions to cover? And how to develop a logic tree? One easy way to find out doubts that customers often come across is to check your email script. Look through your FAQs, then customer support history, and social media. You will find out questions that have been asked repetitively.

Connect the chatbot development team with these questions
It is important that you impart all this information to your chatbot development team. A good way is to ask your team to collect all these repetitive questions, prepare crisp-effective answers for “em all, and send them to your vendor. The latter can create a logic tree and chatbot flow based on these questions & answers.

However, if you are developing a chatbot on a builder platform, it is important that you teach your bot to understand alternative words for important terminologies. This ensures that whatever search your customer makes, they could easily find the answer. This is called training the bot.

For example: Is it a video making app? Is it a video making app for android? Is it a video making app for iPhone? Is it good video making software?